Terms Of Sale

TERMS AND CONDITIONS OF USE AND SALE OF THE SITE

Glow of the senses

  1. TERMS OF SERVICE


ARTICLE 1. LEGAL INFORMATION

Under Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, this article specifies the identity of the various parties involved in its implementation and monitoring. .

The site Lueur des Sens is published by:

Lueur des Sens Sarl, Eléonore MALHOMME-MURAOUR, whose head office is located at the following address: 13 Route de Montlfeury, 1214 Vernier, CHE-437.859.332

Phone: + 41 79 754 86 22 / E-mail address: eleonore@lueurdessens.com.

The publication director of the site is: Madame Eléonore MALHOMME-MURAOUR.

The site Lueur des Sens is hosted by:

Infomaniak Network SA, with headquarters at the following address:

Avenue de la Praille 26, 1227 Geneva

Phone number: + 41 22 820 35 44


ARTICLE 2. PRESENTATION OF THE SITE

The Lueur des Sens site aims to:

Sale of homemade scented candles online.


ARTICLE 3. CONTACT

For any question or request for information about the site, or any report of illegal content or activities, the user may contact the publisher at the following email address: contact@lueurdessens.com or send a registered mail with acknowledgment of receipt to: Lueur des Sens Sarl, Eléonore MALHOMME-MURAOUR – 13 Route de Montlfeury, 1214 Vernier, CHE-437.859.332


ARTICLE 4. ACCEPTANCE OF TERMS OF USE

Access and use of the site are subject to acceptance and compliance with these Terms of Use.

The publisher reserves the right to modify, at any time and without notice, the site and the services as well as the present T & Cs, in particular to adapt to the evolutions of the site by the provision of new functionalities or the deletion or the modification of existing features.

It is therefore advisable for the user to refer before any navigation to the latest version of the Terms, accessible at any time on the site. In case of disagreement with the TOS, no use of the site can be made by the user.


ARTICLE 5. ACCESS AND NAVIGATION

The publisher implements the technical solutions at his disposal to allow access to the site 24 hours a day, 7 days a week. He may nevertheless at any time suspend, limit or interrupt access to the site or to certain pages of the site. the latter to make updates, changes to its content or any other action deemed necessary for the proper functioning of the site.

The connection and navigation on the Lueur des Sens website are the unreserved acceptance of these Terms of Use, whatever the technical means of access and the terminals used.

These Terms apply, as necessary, to any declination or extension of the site on social networks and / or community existing or future.


ARTICLE 6. SITE MANAGEMENT

For the good management of the site, the publisher can at any time:

  • Suspend, interrupt or limit access to all or part of the site, reserve access to the site, or parts of the site, to a specific category of user;
  • Eliminate any information that may interfere with its operation or that contravenes national or international laws or Netiquette rules;
  • Suspend the site for updates.


ARTICLE 7. SERVICES RESERVED FOR REGISTERED USERS

  1. REGISTRATION

Access to certain services, and in particular to all paid services, is subject to the registration of the user.

Registration and access to the services of the site are reserved exclusively for qualified individuals who have completed and validated the registration form available online on the site Lueur des Sens, as well as these Terms of Use.

When registering, the user agrees to provide accurate, truthful and up-to-date information about his person and his marital status. The user will also have to regularly check the data concerning him in order to maintain the accuracy.

The user must provide a valid e-mail address, on which the site will send a confirmation of his registration to his services. An e-mail address can not be used multiple times to register for services.

Any communication made by Lueur des Sens and its partners is therefore deemed to have been received and read by the user. The latter therefore undertakes to regularly consult the messages received on this e-mail address and to respond within a reasonable time if necessary.

Only one registration for the services of the site is admitted by natural person.

The user is assigned an identifier allowing him to access a space reserved for him (hereinafter “Personal Area”), in addition to entering his password.

The username and password can be modified online by the user in his Personal Area. The password is personal and confidential, the user agrees not to communicate it to third parties.

Lueur des Sens reserves in any case the possibility of refusing an application for registration to services in case of non-compliance by the user of the provisions of these Terms of Use.

  1. UNSUBSCRIBE

The regularly registered user may at any time request unsubscription by visiting the dedicated page in his Personal Area. Any unsubscription from the site will be effective after the user has completed the form provided for this purpose, within the following deadline: 30 days.

  1. DELETION OF PERSONAL SPACE AT SITE EDITOR’S INITIATIVE

The user is informed that the publisher reserves the right to delete the personal space of any User who contravenes these terms of use and sale, and more particularly in the following cases:

  • If the user makes an illegal use of the site;
  • If the user, during the creation of his personal space, voluntarily transmits incorrect information to the site;
  • If the user has not been active on his personal space for at least one year.

In the event that the publisher decides to delete the personal space of the user for one of these reasons, it can not constitute a damage for the user whose account has been deleted.

This deletion can not constitute a waiver of the lawsuits that the publisher could undertake against the user who has contravened these rules.


ARTICLE 8. RESPONSIBILITIES

The publisher is only responsible for the content he has edited himself.

The publisher is not responsible:

  • In case of problems or technical, computer or compatibility of the site with any hardware or software whatsoever;
  • Direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties of use of the site or its services;
  • Intrinsic characteristics of the Internet, particularly those relating to unreliability and lack of security of information circulating there;
  • Unlawful content or activities using his site without his having been duly informed within the meaning of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy and Law No. 2004-801 of 6 August 2004 on the protection of individuals with regard to the processing of personal data.

Furthermore, the site can not guarantee the accuracy, completeness, and timeliness of the information that is disseminated.

The user is responsible for:

  • The protection of his equipment and data;
  • The use of the site or its services;
  • If he does not respect the letter or the spirit of these Terms.


ARTICLE 9. HYPERTEXT LINKS

The site may contain hypertext links pointing to other websites on which Lueur des Sens does not exercise control. Despite the prior and regular verifications performed by the publisher, it declines all responsibility for the content that can be found on these sites.

The publisher authorizes the setting up of hypertext links to any page or document of his site provided that the establishment of these links is not carried out for commercial or advertising purposes.

In addition, the prior information of the publisher of the site is necessary before setting up any hypertext link.

Sites that disseminate information that is unlawful, violent, polemical, pornographic, xenophobic or that may affect the sensitivity of the majority are excluded from this authorization.

Finally, Lueur des Sens reserves the right to remove at any time a hypertext link pointing to its site, if the site considers it not in accordance with its editorial policy.


ARTICLE 10: CONFIDENTIALITY

In addition to these Terms and Conditions, the site has a privacy policy that describes how personal data is processed when the user visits the site and how cookies are used.

By browsing the site, the user declares that he has also read the aforementioned privacy policy.


ARTICLE 11. INTELLECTUAL PROPERTY

The structuring of the site but also the texts, graphics, images, photographs, sounds, videos and computer applications that compose it are the property of the publisher and are protected as such by the laws in force under the intellectual property.

Any representation, reproduction, adaptation or partial or total use of the contents, trademarks and services offered by the site, by any means whatsoever, without the prior express written permission of the publisher, is strictly prohibited and would be susceptible to constitute an infringement within the meaning of articles L. 335-2 and following of the Code of the intellectual property. With the exception of items expressly designated as royalty-free on the site.

Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property rights relating to an element of the site, which remain the exclusive property of the publisher.

The user is prohibited from entering any data on the site that modifies or is likely to modify its content or appearance.


ARTICLE 12. APPLICABLE LAW AND COMPETENT JURISDICTION

These Terms of Use are governed by French law. In case of dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

The site Lueur des Sens wishes you an excellent navigation!

  1. TERMS OF SALES


PREAMBLE

The site is published by the seller, Lueur des Sens Sarl, Eléonore MALHOMME-MURAOUR, whose head office is located at the following address: 13 Route de Montlfeury, 1214 Vernier, CHE-437.859.332

The seller is not subject to VAT under article 293 B of the CGI.

The following provisions are intended to define the general conditions of sale on the site Lueur des Sens

These general conditions of sale (hereinafter “GTC”) define the contractual rights and obligations of the seller and his customer in the context of a distance sale and by electronic means of goods and products.

The Terms and Conditions govern exclusively the relationship between the seller and the customer.

The GSC express the entirety of the obligations of the parties. The customer is deemed to accept them without reservation, otherwise his order will not be validated.

In case of doubt about one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply.

The seller reserves the right to change the terms and conditions. The changes will be applicable as soon as they are posted.

  • The perfumes used in the making of candles or any Lueur des Sens perfumed products are the exclusive property of AC & M Parfums SAwhose registered office is at 13, route de Montfleury.1214 Vernier / Switzerland, exclusive supplier of perfumes for Lueur des Sens SARL
  • Perfumes are created according to IFRA standards
  • Lueur des Sens SARL declares that it has all the intellectual property rights related to its brand and its logo.


ARTICLE 1. CATALOG OR ONLINE SHOP

Through the site, the seller provides the customer with a catalog or an online store presenting exactly the products sold, without the photographs having a contractual value.

The products are described and presented with the greatest possible accuracy. However, in case of errors or omissions in the presentation, the responsibility of the seller can not be engaged thereby.

Products are offered within the limits of available stocks.

Prices and taxes related to the sale of products are specified in the catalog or online shop.


ARTICLE 2. PRICES

The seller reserves the right to change prices at any time by posting them online.

Only the current rates indicated at the time of the order will apply, subject to availability of the products on this date.

Prices are quoted in Swiss Francs (excluding taxes and all taxes included) and do not include delivery charges, which may be charged extra. The delivery costs are indicated before validation of the order by the customer.

The prices take into account the taxes applicable on the day of the order and any change of the rate of these taxes will be automatically passed on the price of the products of the catalog or the on-line shop. If one or more taxes or contributions, including environmental, were to be created or modified, up or down, this change can be reflected in the selling price of products.

The total amount of the order (including all taxes) and shipping costs included, is indicated before final validation of the purchase order.

Payment of the full price must be made when ordering.


ARTICLE 3. ONLINE ORDER

The customer has the opportunity to fill out a purchase order online, by means of an electronic form. By filling out the electronic form, the customer accepts the price and the description of the products.

The customer will have to accept by clicking in the indicated place, these general conditions of sale, so that his order is validated.

The customer must give a valid email address and delivery address and acknowledges by these terms and conditions that any exchange with the seller may occur through this address.

The customer will also have to choose the method of delivery and validate the method of payment.

The seller reserves the right to block the order of the customer in case of default of payment, wrong address or any other problem on the account of the customer until the problem is solved.


ARTICLE 4. CONFIRMATION AND PAYMENT OF ORDER

This is an order with payment obligation, which means that placing the order involves a payment from the customer.

  1. PAYMENT

The customer makes the payment at the time of the final validation of the order by specifying his credit card number.

The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and recognizes that the information given for this purpose is proof of his consent to the sale as to the exigibility of the sums due under the order.

In case of dispute or fraudulent use of the credit card without physical use of the credit card (use of the credit card number), any person may contest within 70 days from the date of the transaction by transmitting a claim in the following manner, so that the seller bears the costs of the sale and returns the disputed sum:

By phone from Monday to Friday, from 9h to 18h at the following number: + 41 79 754 86 22 or by e-mail to the following address: contact@lueurdessens.com.

Any dispute not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability.

The seller has put in place a procedure for verifying orders and means of payment intended to reasonably guarantee against any fraudulent use of a means of payment, including asking the customer for identification data.

In case of refusal of authorization of payment by credit card from the accredited organizations or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.

The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is pending.

  1. CONFIRMATION

Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the email address that he has specified, confirmation of receipt of the purchase order and a copy of the contract to print.

The seller is required to send an invoice to the customer upon delivery.

The customer may request the invoice to be sent to another address than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.

In case of unavailability of a product, the seller will keep the customer informed by email as soon as possible to cancel the order of this product and refund the price, the rest of the order remains firm and final.

The customer can always assert his right of withdrawal within 14 days from the moment the information concerning the unavailability of the product has been sent to him.

For any question relating to the follow-up of an order, the customer will be able to contact the customer service at the following coordinates:

By phone from Monday to Friday, from 9h to 18h at the following number: + 41 79 754 86 22 or by e-mail to the following address: contact@lueurdessens.com.


ARTICLE 5. ELECTRONIC SIGNATURE

In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online supply of the credit card number of the buyer and the final validation of the order are proof of the agreement of the customer, of the exigibility of are due under the order form, signature and express acceptance of all operations performed.


ARTICLE 6. PROOF OF TRANSACTION

The communications, orders and payments made between the customer and the seller can be proven through computerized records, stored in the computer systems of the seller under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable support considered, in particular, as a means of proof.


ARTICLE 7. PAYMENT METHOD

All methods of payment made available to the customer are listed on the seller’s website. The customer guarantees the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing an order.


ARTICLE 8. DELIVERY

The delivery is made only after confirmation of payment by the bank of the seller.

The products are delivered to the address indicated by the customer on the online form worth order form, the customer must ensure its accuracy.

Any package returned to the seller because of an incorrect or incomplete delivery address will be returned at the customer’s expense.

Except in case of force majeure, the delivery takes place, according to the mode chosen by the customer, within the following deadlines:

Depending on the quantity requested, 1 working week for Switzerland, upon receipt of the order confirmation by Lueur des Sens Sarl.
Delivery costs HORS SUISSE are the responsibility of the customer.

  1. DELAY IN DELIVERY AND DENUNCIATION

In case of late delivery, the seller will inform the customer, who may terminate the contract and ask to be refunded within 7 days from the denunciation.

The total refund of the product and delivery charges, or re-shipment if any, is then made.

This termination of the contract must be addressed as follows:

By phone from Monday to Friday, from 9h to 18h at the following number: + 41 79 754 86 22 or by e-mail to the following address: contact@lueurdessens.com.

Any denunciation not made in the rules defined above and within the given deadlines can not be taken into account and will release the seller from any responsibility vis-à-vis the customer.

  1. CHECKING THE ORDER

If at the time of delivery, the original packaging is damaged, torn, opened, the customer must then check the condition of the products. If they have been damaged, the buyer must refuse the package and note a reserve on the delivery note.

The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.

The verification of the products is considered as carried out as soon as the customer, or a person authorized by him, has signed the delivery note.

The customer will, if necessary, inform the seller of his reserves as follows:

By phone from Monday to Friday, from 9h to 18h at the following number: + 41 79 754 86 22 or by e-mail to the following address: contact@lueurdessens.com.

Any reservation not made in the rules defined above and within the time limits can not be taken into account and will release the seller from any responsibility vis-à-vis the customer.

Upon receipt of the complaint, the seller will assign an exchange number of the product (s) concerned (s) and will communicate by email to the customer.

  1. DELIVERY ERROR

In case of error of delivery and / or non-conformity of the products with respect to the indications appearing on the purchase order, the customer formulates his complaint with the salesman the day of the delivery or at the latest the first working day following the delivery.

The claim may be made as follows:

By phone from Monday to Friday, from 9h to 18h at the following number: + 41 79 754 86 22 or by e-mail to the following address: contact@lueurdessens.com.

Any claim not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability vis-à-vis the customer.

  1. RETURN OF ORDER

The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, as follows:

The products can be returned in case of fault of Lueur des Sens. The conditions of return are to be seen on a case by case basis.

Any claim or return not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability vis-à-vis the customer.

Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return shipping costs are the responsibility of the seller.

ARTICLE 9. GUARANTEES OF PRODUCTS

The seller is responsible for the conformity of the products to the contract.

The customer can make a request under the legal guarantee of conformity, in accordance with the provisions of articles L. 211-4 of the Code of the consumption, or under the guarantee of defects of articles 1641 and following of the Civil code.

  1. GUARANTEE OF COMPLIANCE

The customer has a period of 2 years from the delivery of the product to implement the legal guarantee of conformity.

As such, he can choose between the repair or replacement of the property, under the conditions provided for in Article L. 211-9 of the Consumer Code.

The customer is not required to prove the existence of a lack of conformity, within 6 months (24 months from March 18, 2016, except for second-hand goods) following the date of issue product.

  1. GUARANTEE OF THE VICES

The customer, if he implements the warranty of defects provided in articles 1641 and following of the Civil Code, may choose between the resolution of the sale or a reduction of the price, and this in accordance with Article 1644 of the Civil Code.

ARTICLE 10. UNAVAILABLE PRODUCTS AND REIMBURSEMENT

In case of unavailability of a product ordered, the customer will be informed by email.

The customer will have the opportunity to cancel his order and will have the choice between the repayment of sums by him paid within 30 days at the latest of their payment, or the exchange of the product.

ARTICLE 11. RIGHT OF WITHDRAWAL

The customer can assert his right of withdrawal and return of the product within 14 working days of delivery.

The customer will assert his right of withdrawal by contacting the customer service:

By phone from Monday to Friday, from 9h to 18h at the following number: + 41 79 754 86 22 or by e-mail to the following address: contact@lueurdessens.com.

After communicating his decision to retract, the customer then has 14 days to return or return the goods.

Any withdrawal or return not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability vis-à-vis the customer.

The customer may request the exchange or refund of the returned product, without penalty, the cost of return being borne by the seller.

The return or exchange of the product will be accepted only for the products as a whole, intact and in their original state, in particular with a complete packaging, intact and in state of sale.

Certain products, because of their intrinsic quality, can not be subject to the right of withdrawal and can not be reimbursed, including but not limited to products covered by Article L. 121-21-8 of the Consumer Code. to know :

  • any customized product;
  • any product that can not by nature be re-shipped;
  • any perishable product;
  • any video product;
  • any press product …

The seller will have to reimburse the customer for all amounts paid, including delivery charges, within 14 days of the recovery of the goods or the transmission of proof of the shipment of such goods.

ARTICLE 12. FORCE MAJEURE

The parties will be exempted from their obligations, in the event that a circumstance constituting a case of force majeure as defined by Article 1218 of the Civil Code, would prevent their execution. The obligations of the parties will be suspended.

The party invoking such a circumstance shall notify the other party immediately, upon its occurrence and its disappearance.

Are regarded as cases of force majeure all facts or circumstances irresistible and unpredictable, inevitable and which can not be prevented by them, in spite of all the efforts reasonably possible, defined as such by the French jurisprudence and in particular, the blocking of the means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunication networks.

If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party.

ARTICLE 13. PARTIAL NULLITY

If one or more stipulations of the present general conditions of sale were to be declared null by the application of the law, a regulation or a final decision of a French jurisdiction, the other stipulations will keep all their force and their range.

ARTICLE 14. APPLICABLE LAW AND COMPETENT JURISDICTION

The seller is established in France in a stable and sustainable way to effectively carry out his business, regardless of the location of his head office, as regards a legal person.

Also, these GTC are subject to the application of French law, excluding the provisions of the Vienna Convention.

In case of dispute or claim, the customer will first contact the seller to obtain an amicable solution.

Failing an amicable agreement, the customer, if he contracts as a consumer, may initiate proceedings before the court of his choice and if he contracts as a professional, may initiate proceedings in the court of the place of the seat social seller.

ARTICLE 15. DISTRIBUTORS

To become a distributor of the Lueur des Sens SARL brand, please contact

eleonore@lueurdessens.com

arthur@lueurdessens.com

All exclusivity is to be negotiated with Lueur des Sens SARL and will be the object of a written agreement, signed by the various parties and annexed to the general conditions of sale.

It is understood in “exclusivity”

  • Point of sale
  • Sales scope
  • Container, labels, logos, boxes etc.
  • Time to exploit a perfume

Lueur des Sens SARL undertakes to provide the necessary care for the manufacture and delivery of the ordered products as soon as possible.